Below is a collection of common questions we receive on orders from Best office Furniture. If your question isn't answered please contact us.
Ordering online from Best Office is very easy!
- When viewing the project, click on " Add to Cart ". Place the items you need in your shopping cart，
- Click the " Check Out "button / buttoned.
- You will be prompted to log in to your account or create a new one.
- You will be guided through the shipping address, shipping method, and payment method.
- Confirm the payment
- After successful payment, you will see an order success page with the order number
- Finally, A confirmation email will be sent to your registered email address with your order content! (For customers who do not have a registered email address, the order will be sent to your mobile phone)
1.How long does it take for my order to arrive?
Your order will arrive within 5-10 days and will come securely packaged, and delivered to your door
2. How do I track my package?
You will be sent a shipment confirmation email along with a tracking number to track your package. If you couldn’t find the specific shipping status of a package, please contact us and we will solve it for you.
If you have not received the email after checking, email us with the email address or name you filled in when you placed the order. We will get back to you as soon as possible.
3. Is my online order secure?
Yes! We use standard SSL encryption for all transactions so you are assured that any information you send us is encrypted even before they are sent.
4.My order didn't arrive, who do I contact?
If your order didn't arrive as expected we profusely apologize for this, please immediately contact either us by email at:Fdw_tianyi@outlook.com or contact online customer service.
5.What is the product warranty for your products?
All our products come with a 7-day unconditional refund policy, so if you don't like it, it's not what you wanted or whatever the reason we shall give you a full refund. In addition, we have a 1-year product warranty and a replacement part warranty. With the 1-year product warranty, we base each case individually with always the customer at the forefront.
6.Where can I purchase the Best Office Furniture products?
You can purchase our products on our website: www.Bestoffice.com
7.Are the Best Office Furniture chairs easy to assemble?
Yes, all our products come with a clear instruction manual carefully detailing the assembly, furthermore, all tools are provided for the assembly of the product. For certain products, we also prepare backups of screws for your convenience.
8.What do I do if my product isn't covered under the warranty?
If your chair is damaged under the course of the warranty and the cause was not a quality defect we shall communicate with you directly to provide replacement parts at a reduced cost, in addition, if the product is irreparable we can offer a replacement at a cost to the buyer. Please contact us directly via phone or email to resolve this, we are happy to help.
9.I need to repair my chair how can I get replacement parts?
Please contact us directly and we will use our in-depth product knowledge to quickly help you repair your Best Office Furniture product and get you sat comfortably once more.